Theatre/Event Tickets

Services Charges
A service charge of $6 is applied to each theatre ticket. This fee includes HST and assists with the everyday operation of the box office.

Exchanges/ Refunds

• Returns: All ticket purchases are final sale. We do not issue refunds or credit. If you unable to attend, you may turn in your tickets prior to the performance and receive a personal tax receipt for the value of the ticket.

• Exchanges: Tickets may be exchanged to another date/time of the same production up until one (1) business day prior to the performance. These exchanges are based on availability and subject to a $6 service fee per ticket. Call our Box Office directly at 1-800-565-0278 to request an exchange. Please be aware that the price of individual tickets can vary performance-to-performance. Additional charges may apply.
• Rescheduled performances: If a performance is rescheduled, ticketholders can use their original tickets for the new date/time. Ticketholders who are unable to attend the new date/time may request a full refund to the original form of payment, an account credit for value of the tickets, or to donate all or part of the value to Confederation Centre and receive a personal tax receipt.
• Cancelled Performances: If a performance is cancelled, ticketholders can choose to receive a full refund to the original form of payment, an account credit for value of the tickets, or to donate all or part of the value to Confederation Centre and receive a personal tax receipt.

Third Party Resellers
Confederation Centre is not responsible for tickets purchased from resellers or any third-party seller.  Confederation Centre is unable to provide support to tickets not purchased directly through our website or Box Office; and reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Babes in Arms
Children 12 months and younger may attend at no cost. Children over the age of 12 months require a paid ticket.

A Friendly Reminder 
To ensure an enjoyable experience for all, latecomers will not be seated until there is a suitable break in the performance. For the comfort of guests with allergies, please do not wear fragrances in our theatres. The use of cameras, video cameras, and sound recording devices is prohibited in our theatres. Please turn off all cellular phones and pagers before entering the theatre.

Walking Tours

Services Charges
A service charge of $3 is applied to each walking tour ticket. This fee includes HST and assists with the everyday operation of the box office.

Exchanges/ Returns

All ticket purchases are final sale.

If you are unable to attend, you have two options:

• Exchanges: Tickets may be exchanged to another date/time of the same production up until one (1) business day prior to the performance. These exchanges are based on availability and subject to a $3 service fee per ticket.  Call our Box Office directly at 1-800-565-0278 to request an exchange.
• Donate: Donate your ticket to Confederation Centre of the Arts and receive a personal tax receipt for the value of the ticket.

If a performance is cancelled by Confederation Centre, ticket holders will be refunded to their original form of payment. If a performance is rescheduled by Confederation Centre, ticket holders may request a refund if the new date creates a conflict.

Arts Education

By registering your child or yourself in a Confederation Centre Camp or Class you give consent and approval for the participation of the child in the Confederation Centre Camp or Class and certify that they are physically fit to take part in all activities. Further, you do hereby waive, release, and forever discharge said organization and its staff from all claims for damages occurring, injury, or loss of personal property during their participation.

Please be advised that all camps or classes may be documented by photos and video. Photographs may be used for marketing and publicity purposes.

Gift Cards & Vouchers

Gift Cards
Not redeemable for cash. Merchant is not responsible for lost, misdirected, misplaced or stolen cards. All offers may be altered or discontinued at anytime without notice. Redeemable at all merchants operated by Confederation Centre of the Arts.  Not redeemable online.  Use of gift cards constitutes acceptance of the terms and conditions provided. Terms and conditions may change without notice. To view the balance of your card click here.

Gift Vouchers
Not redeemable for cash.

Privacy Policy

Nothing is more important to us than protecting the private information of our visitors.

The “confederationcentre.com” domain remains a safe haven. All affiliated web sites, such as the “boxoffice.confederationcentre.com” adhere to a strict policy for ensuring the privacy of your personally identifiable information (such as full name, address, e-mail address, telephone number and/or other identifiable information) and preserving the integrity of this online medium.

Gathering and Use of Information
We will not collect personally identifiable information from you, other than what you supply to us on a voluntary basis. In order to participate in some activities, you might be asked to provide some personally identifiable information. This could be in connection with the following:
• subscription registration for sites or services which require subscription (such as e-mail newsletters)
• requests for membership information
• transactions at the Box Office Online
• content submissions, (i.e. comments and suggestions, brochure requests, etc.)

Confederation Centre website and our Affiliated Sites will not disclose your personal information to any third party. Confederation Centre website and our Affiliated Sites may use your personally identifiable information for activities explained above, for internal and marketing promotional purposes. We will always explain the extent of its use at the time you are asked to provide personal information. If you do not want this information to be collected or used by us for these purposes, you can simply “opt out.” Under certain circumstances, opting out may prevent your participation in activities for which personal information is needed, such as online ticket ordering.

Tracking and Use of Cookies 
Special computer code allows Confederation Centre Online to track user activity on our site. This computer code, when implemented, is called a “cookie.” We use cookie technology through our localization options. When you “choose your language” to view the site a cookie will be stored on your computer that keeps (only) your language preference for 15 days. When you “get tickets” at the Box Office Online, a cookie will assign you a unique number (with no meaning whatsoever outside the customization process) that recalls this information while you are browsing. This cookie expires after you close your browser window. At no time will these cookies reveal to others your name, e-mail address, street address, or telephone number (even if you have entered these in other areas of Confederation Centre Web Site). You will always have the choice of opting out of any cookie-based activity on our site.

ACCEPTANCE OF CCOA ONLINE PRIVACY POLICY

Terms and Conditions 
By using this site, you signify your agreement to the terms and conditions of this Confederation Centre of the Arts Online Privacy Policy. If you do not agree to these terms and conditions, please do not use the site. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for any changes. Your continued use of Confederation Centre fo the Arts Online following the posting of any changes to these terms shall mean that you have accepted those changes.

If you have any questions or concerns, please e-mail us.

Subscribing to our Newsletter 
We send email notifications and information to users who have opted in. Those notifications may be, but not limited to, our exclusive Newsletter, information on new features, new content, other products and services. These communications are sent to you directly by Confederation Centre of the Arts. In order to receive the emailed information you must have subscribed via our web site or other sources such as our mailing/customer list. When you receive any Newsletter or email and you want to unsubscribe, you can simply follow the “unsubscribe” links at the bottom of each edition.

CCOA General Site Policy
Confederation Centre of the Arts makes every attempt to display accurate information regarding the content posted on this website. Confederation Centre of the Arts assumes no responsibility for typographical errors, or any damages caused by these errors.