The Mainstage Theatre seats 1,100 on two levels, with two center aisles and a balcony. To safely maintain social distancing we have blocked off every second row of seats, which reduces theatre capacity to 300.
Any guests with special needs should discuss their needs with a box office representative when booking their tickets.
Guests in wheelchairs or who have difficulty climbing stairs may use the elevator located beside the main box office entrance on the corner of Queen and Grafton streets. This elevator will bring you to the lower foyer for access to the box office, the entrance to the Mainstage Theatre, Studio1 and Studio 2. This elevator can also bring you to the Grafton Street Plaza to gain access to the upper theatre foyer, CCOA Art Gallery or Confederation Centre Library.
The building is also accessible through the Richmond Street entrance, where a lift brings you to the foyer level for access to the administration offices, box office, the entrance to the Mainstage Theatre, Studio1 and Studio 2.
Hearing Devices: The Mainstage Theatre is equipped with an infra-red listening system. Receivers may be obtained from the Front of House staff on a first-come-first-served basis.
Booster Seats: Booster seats are available in the Mainstage Theatre from our Front of House Staff before the performance. These are provided on a first-come-first-served basis.
For most of our performances, refreshments and snacks are available before the performance and during intermission. Alcoholic beverages are also served at some of our performances. All snacks and refreshments purchased on-site at concessions are permitted into the theatre. Please note that many of our concession products may contain peanuts or peanut oil.
During the days of COVID we are still putting on events but it has meant some changes to how we offer concessions – in order to avoid line ups ALL concessions will ONLY be available for purchase in advance of arriving at the theatre, through our ticketing system… having troubles then please contact our Box Office staff and they will happily help/walk you through the process!